Refund Policy

Revision date: March 10, 2024

1. Overview

Our refund policy is designed to ensure that you have a pleasant experience with our products or services. If you are not satisfied with a purchase, you may request a refund based on the following terms and conditions.

2. Refund Timeframe

You may request a refund within 2 days of the purchase date. Refund requests must be submitted within this timeframe; otherwise, they will not be processed.

3. Refund Conditions

To be eligible for a refund, one of the following conditions must be met:

  • The service was not provided according to the agreed content or standard.
  • An incorrect purchase or recharge was made, and the purchased credits have not been used.
  • The service has not commenced, and cancellation is made within the timeframe stipulated in the contract.

4. Refund Process

To request a refund, please follow these steps:

  • Contact our customer service team or submit your request at https://seoai.run/feedback, providing proof of purchase (such as order number, receipt, etc.) and the reason for the refund.
  • Our team will review your request and may ask for additional supporting evidence.
  • If your refund request is approved, we will process the refund within 5 business days.

5. Refund Method

  • Refunds will be made through the same method used for the original payment. For example, if you paid by credit card, the refund will be returned to your credit card.
  • Please note that refunds may require additional bank processing time, so the actual receipt of funds may be delayed.

6. Non-Refundable Situations

The following situations do not qualify for a refund:

  • The service has been partially provided or completed.
  • Issues caused by the buyer's inability to use or access the website.
  • Losses caused by third parties, such as blocked payment channels that prevent refunds.
  • The functions of this website constitute virtual services, and refunds are not supported after purchase.

7. Additional Provisions

  • If you have any questions about the refund policy, please contact the customer service department.
  • The refund policy may be updated periodically. Please check our website for the latest refund policy.
  • This policy is governed by the laws of CN.